This page contains helpful tips and answers to frequently asked questions about hansgrohe guarantee conditions. Select the question that you need below to view the answer.
Top quality is a fundamental component of Hansgrohe’s company philosophy. We therefore offer consumers a fiften-year voluntary manufacturer’s guarantee on tapware and showers. You can find the prerequisites and full details of this guarantee in the guarantee conditions.
One of the prerequisites for the retention of our guarantee conditions is professional installation of the product. When replacing spare parts, this professional handling is outlined in the service instructions. You will find further information about this in our guarantee conditions.
hansgrohe distributes its products to its customers via wholesale distributors, specialist dealers, and retailers. This therefore means the customer has a warranty claim primarily against the direct seller, i.e. against the retailer/seller. In case of any complaints, please contact the outlet where you purchased your product.
As a basic rule, the buyer of a product has the right to a warranty claim against the seller for a certain period of time. Since hansgrohe distributes its products to its customers via wholesale distributors, specialist dealers, and retailers, the customer has a warranty claim primarily against the direct seller, i.e. against the dealer or retailer, not against the manufacturer. In case of any warranty claims, please contact the outlet where you purchased your product. You can find more details about the guarantee that applies to hansgrohe products here.